Refund policy

Effective Date: October 3, 2026

At Gee Ess, we want our customers to have a smooth shopping experience.

Please read the following policy carefully before placing your order.

1. Return Eligibility

A return may be accepted when:

• The product is damaged during delivery
• The wrong product has been delivered
• The product received is defective or materially different from what was ordered

For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened or used.

2. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

You may be required to provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• A short description of the issue

This information helps us verify and resolve the issue.

3. Return Conditions

Returned products, where eligible, should generally be:

• Unused
• In their original packaging
• In a resalable condition
• Accompanied by the original order details

Products that have been opened, consumed, altered or used may not be eligible for return where applicable.

4. Refunds

Once an eligible return or issue has been reviewed and approved, the applicable refund will be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

5. Non-Returnable Situations

Returns may not be accepted for:

• Products that have been used or consumed
• Products damaged due to misuse
• Products returned without the required information
• Products returned after the applicable return period
• Products specifically identified as non-returnable

6. Exchanges

If an exchange is available for the particular product, we will communicate the available options after reviewing your request.

7. Return Shipping

For an approved return caused by a wrong, damaged or defective product, Gee Ess may provide appropriate return instructions.

For other types of returns, shipping costs may be the customer's responsibility where applicable.

8. Contact Us

For return or refund assistance, please contact Gee Ess with your order number and details of the issue.